Location, Hours & Appointments
We are conveniently located at:
609 Airport Road
North Aurora, IL 60542.
Our customer hours are from 9:00 AM to 5:00 PM, Monday to Friday, by appointment. Additionally, for loading dock services, our hours are from 9:00 AM to 3:00 PM, Monday to Friday. If you are a truck driver, please be aware that check-in for loading or unloading must occur by 2:45 PM to ensure same-day service.
We operate on an appointment-only basis to ensure personalized service and attention to each customer. However, we strive to accommodate walk-ins whenever possible. To guarantee access to our inventory, we recommend scheduling an appointment in advance. Our address is:
609 Airport Road Suite A
North Aurora, IL 60542
Our operating hours are from 9:00 AM to 5:00 PM. You can conveniently book your appointment through our website HERE. For real-time updates on our inventory, we invite you to subscribe to our email list.
We regret to inform you that at present, we do not provide international shipping services.
However, you are more than welcome to make purchases from our inventory and handle your own international shipping arrangements. This would involve managing the import and export process, freight, and complying with all relevant regulations. While we do not offer these services directly, we are open to supporting your shipping needs within the Continental U.S.
We appreciate your understanding, and we hope to expand our services to international shipping in the future.
We provide shipping services to any destination within the continental United States. The shipping cost will be determined based on the nature of the items being shipped and the destination address. For a detailed estimate of the shipping cost, kindly provide us with the specifics of your shipment, including the items and the destination. Our team will be glad to assist you in obtaining an accurate shipping quote.
We do not deliver to residential areas - in order to purchase a truckload, you will need a forklift and/or a loading dock receiving area.
To obtain a shipping quote tailored to your specific order, kindly send an email to email@example.com with the following details:
- Customer name
- Quantity of pallets
- Destination zip code
- Desired ship date
Our dedicated team will promptly provide you with a shipping quote based on the information provided. Please note that the final shipping cost may vary depending on the items ultimately purchased.
Please be aware that we have a minimum order requirement of 4 pallets, and we are unable to ship orders below this quantity.
We cannot promise exact inventory descriptions for every delivery. Our truckloads will either be labeled as "manifested" or "unmanifested." Unmanifested truckloads will not include a detailed product description, while manifested truckloads will include a manifest of products included.
As our stock is dynamic and frequently updated, we recommend staying informed through direct communication with our sales team.
To receive the most up-to-date information on our available products, kindly send an email to firstname.lastname@example.org. In your email, please include the following details:
- Your name
- Business name
- Email address
- Type of business you operate
Our sales team will promptly respond with a booking link, allowing you to arrange a discussion with them regarding the current inventory and purchase logistics.
If you are located in the vicinity of our facility in North Aurora, IL, you have the option to view the current inventory in person. However, please note that this is strictly by appointment only. To schedule your visit, please book your appointment here.
Our inventory is sourced from reputable major retailers, including Amazon, Target, Sam’s Club, Macy’s, Wayfair, and Home Depot. If you would like specific details about a particular pallet or truckload, we kindly request you to email us at email@example.com, providing your name, business name, and type of business. Our sales team will be delighted to assist you with more information and address any inquiries you may have regarding our inventory.
To receive comprehensive information about the mentioned pallet or truckload, we kindly request you to email us at firstname.lastname@example.org, providing the following details:
- Your name
- Business name
- Email address
- Type of business you operate
Upon receiving your email, we will promptly respond with a booking link, allowing you to schedule a discussion with our sales team. During this conversation, we will provide you with all the necessary details about the specific inventory you are interested in, including piece count, origin, and the nature of the items (returns or overstock).
To purchase Mystery Boxes, you can conveniently place your order through our website to access the ordering page.
Please be aware that our Amazon Mystery Boxes are sealed, adding an element of surprise to your purchase. However, it's essential to understand that these boxes are truly a gamble. As we do not have prior knowledge of their contents, they could contain anything from valuable electronics to Halloween decorations.
Given the nature of Mystery Boxes, we want to emphasize that we do not offer refunds for these purchases. The thrill of mystery and surprise is part of the appeal of these boxes, and we want our customers to enjoy the experience.
Yes, you are indeed welcome to unpack a purchased pallet and load the items into your vehicle. However, we recommend considering the size and capacity of your vehicle before attempting to load the items. If your vehicle is not a large SUV or minivan with sufficient space, we suggest renting a U-Haul or a truck from Home Depot to ensure the safe and efficient transportation of the items.
Renting a suitable vehicle will help you avoid any potential damage to the items or your vehicle during the loading process. It will also ensure that you can transport all the items from the pallet without any inconvenience.
This depends on the pallet or truckload purchased. We have various types of products offered, including open box, online returns, and store returns. Open box products tend to be in new or like-new condition but offered at a lower price. Online returns and store returns as well as overstock or liquidation can be in new, like new, or less than ideal conditions depending on the return. We make every effort to source quality inventory, but dealing with the sheer quantity of inventory we handle, there are times we cannot guarantee the new or like-new condition of items. Because of this, our inventory conditions may range from:
- New In Original Box- Defective and/or broken and returned by the customer
- Minor Cosmetic defects such as scratches or dents. Out of its original package or box.
- Missing items such as remotes or hardware- Items used by the store as a display- Damaged or destroyed packaging
- Items removed from the shelf by the retailer- The retailer is overstocked in the specific item or it’s out of season
- The manufacturer has discontinued the items.
- Going out of business store
General Customer Service Questions
Our Mystery Boxes are designed to be exciting surprises, and as the name suggests, their contents remain a mystery until they are opened by our customers. While we understand that this element of surprise can be a gamble, we apologize for any disappointment experienced.
As per our policy, we do not accept returns for Mystery Boxes. However, to show our appreciation for their understanding, we would like to offer a special discount on their next purchase with us.
Please note that all sales are considered final. As a result, we are currently unable to process returns or issue refunds.
Please be aware that our delivery services are not available for residential areas.
To proceed with a truckload purchase, it is essential to have a forklift and/or a loading dock receiving area. These facilities are necessary for a smooth and efficient unloading process.
The condition of items you receive will depend on the pallet or truckload purchased. We offer various types of products, and our inventory conditions may range from:
- New In Original Box: These items may have been returned by the customer due to defects or breakage.
- Minor Cosmetic Defects: Some items may have minor scratches or dents and could be out of their original package or box.
- Missing Items or Display Usage: Certain products might be missing accessories like remotes or hardware. Additionally, some items could have been used as displays in stores, leading to minor wear or damage.
- Overstock or Out-of-Season: Items may have been removed from the shelf by retailers due to overstocking or being out of season.
- Discontinued Items: The manufacturer may have discontinued certain items.
- Going Out of Business Store: These products may be from stores that are closing down.
While we strive to source quality inventory, the sheer quantity we handle can make it challenging to guarantee that all items are in new or like-new condition. As such, items may fall within the mentioned conditions.
Please be advised that we cannot provide exact inventory descriptions for every delivery. Our truckloads fall into two categories: "manifested" and "unmanifested."
For "manifested" truckloads, you can expect a detailed product manifest included with the delivery. This manifest will provide a comprehensive list of all the products included in the shipment, enabling you to have a clear understanding of the items you will receive.
On the other hand, "unmanifested" truckloads will not include a detailed product description. While we cannot promise exact inventory descriptions for these deliveries, rest assured that the truckload will consist of a diverse range of quality products.
We value your business and are more than willing to accommodate your specific needs. Whether you require weekly or routine purchases, we are here to work with you and provide the best solutions for your business.
To discuss your business's specific requirements and tailor our services accordingly, please feel free to reach out to us via email at email@example.com. Our team is dedicated to ensuring your satisfaction and looks forward to establishing a successful and ongoing partnership with your business.
The difference between a unmanifested pallet or truckload simply means that there's no list of items on what you're purchasing. Manifested inventory usually comes at a premium, but you know exactly what you're receiving via a Google sheet or excel file.